Why today’s challenges demand more inclusive growth, guided by purpose

Mark Weinberger,

Global Chairman & CEO, EY

More about the author

As Global Chairman & CEO of EY, Mark leads some 230,000 people in more than 150 countries. EY is one of the largest and fastest growing professional services organizations in the world and is dedicated to building a better working world. Mark regularly speaks on globalization, issues affecting business and the importance of diversity.

Business has always focused on creating profits for shareholders, but now nearly 60 percent of organizations want to play a bigger role in solving social problems

Teenagers playing tug of war

In 1962, Milton Friedman famously argued, “There is one and only one social responsibility of business — to use its resources and engage in activities designed to increase its profits.”

For decades this was a defining doctrine. But recently the conversation has shifted. Since the financial crisis, only 30 percent of Americans believe what’s good for business is good for society. Nearly 60 percent want companies to play a bigger role in solving social problems.

But Friedman’s perspective and the prevailing views of the world today aren’t entirely in conflict – in fact, businesses today are finding that doing good also means doing well. For instance, entrepreneurial companies with an established sense of purpose – one that’s measured in terms of social impact, such as community growth, and not a certain bottom-line figure – outperformed the S&P 500 by 10 times between 1996 and 2011, according to Research by EY – and reported upon by Harvard Business Review Analytic Services . A separate survey shows that purpose-led companies lead more successful expansion and transformation initiatives and product launches and secure greater customer loyalty.  

Successful businesses today are still meeting their responsibility to create profits, but they are also finding ways to broaden the benefits they create. In doing so, they are focusing on driving growth with more benefits for more people: inclusive growth.

Focusing on stakeholders in addition to shareholders

As corporate entities, companies of course have a fiduciary duty to focus on returns to shareholders. But that is just the beginning. Instead of focusing only on quarterly returns, inclusive growth looks more toward the long term, establishing sustainable benefits that reach a broad group of stakeholders — shareholders, employees, communities and more. Companies aren’t just building themselves a stronger financial foundation. They are solving some of the greatest challenges our communities face.

As a partnership, EY may not have a duty to shareholders, but the same principle applies: It’s increasingly important to engage with a wide variety of stakeholders. We’ve found the best way to do that is to distill our shared mission into a clear, company-wide purpose: Building a better working world.

Around the globe, our more than 230,000 people are engaged in solving some of the world’s toughest challenges. We’ve worked with governments to solve cash-flow crises, nonprofits to tackle youth unemployment, and pharmaceutical companies to cure life-threatening diseases. Work like this doesn’t just generate profits. It creates enormous value for stakeholders worldwide.

High angle view of worker and businessman shaking hands in workshop

Investing in our most valuable asset: people

Of course, our most important stakeholders are our people. We grow as companies when they grow as professionals. But today, 60 percent of employers report that their job applicants don’t have the skills their positions require. Closing this skills gap would lead to stronger businesses and a stronger economy.

That’s why companies like Starbucks, McDonalds and Target offer tuition reimbursement to help their employees earn degrees and expand their skills. EY invests $535 million every year in workforce training. We gain more qualified people, and they gain valuable experience.

We can also strengthen workforces by building a pipeline to underserved populations. Many students live in places where, culturally, the infrastructure for college planning doesn’t exist. We’ve responded with a program called College MAP, which pairs our people with high school juniors and seniors. They offer guidance to prepare for SATs, improve college applications and find scholarships. Ninety percent of participants complete the program, graduate high school and pursue college.

Taking the long view

Investments in people may have short-term costs, but that kind of long-term thinking is critical in a world of inclusive growth. Indeed, one of business’s most important contributions to society is driving sustainable, long-term growth while investing in solutions for the challenges of tomorrow.

This is exactly what many businesses are doing right now. By 2050 the global population will increase to roughly 9.7 billion. According to the U.N., that means food production will need to rise by 70 percent. That will require more clean water, when nearly 3 billion people are already struggling with water scarcity.

In response, innovative startups like CropX are investing in data analytics to make irrigation more efficient. Small sensors collect topography data on their customers’ farms, then algorithms determine which parts of the land need water, and how much. This helps increase crop yield while reducing water use by up to 25 percent.

Building partnerships for progress

As businesses focus on a wider range of stakeholders, they also create opportunities for mutually beneficial partnerships.

In 2014, for instance, the Obama administration announced an initiative to turn Raleigh-Durham, North Carolina into an innovation hub. The administration, state government, local businesses and universities began working together to attract high-tech businesses and jobs, while creating apprenticeships and better talent pipelines from local schools.

Thanks to this alliance, companies that move to Raleigh-Durham will find the highly-skilled workforce they need. Students will have access to jobs nearby. And as new employment opportunities attract new residents, communities will enjoy a surge in economic activity. This is a true win-win-win — the very definition of inclusive growth.

By embracing this way of thinking, companies aren’t just building themselves a stronger financial foundation. They are solving some of the greatest challenges our communities face. That is the promise — and the great potential — of inclusive growth.


Discover more


This blog originally appeared as part of the Milken Institute Power of Ideas collection to coincide with the Milken Global Conference 2016.